How we handle the information you share
Privacy, confidentiality and website use, written in plain English.
Thrush & Son®, LLC respects the privacy of homeowners, customers, and visitors who interact with our website. This privacy policy explains how information may be collected, used, protected, and governed, along with important disclosures regarding confidentiality, communications, website use, and intellectual property.
By using this website or submitting a form, you agree to the terms of this privacy policy. If you have a question about anything on this page, contact us and we’ll answer it.
Last updated: October 2026
What we collect and why we collect it
This privacy policy covers only what we need to answer you, schedule you and serve your home.
Information we may collect
We may collect personal information you voluntarily provide, including:
- Name, address, phone number and email address
- Project details and service interests
- Photos, documents and appointment information
We may also collect non-personal data such as browser type, IP address, device information, and website interaction behavior.
How we use information
Information submitted through our website may be used to:
- Respond to inquiries and schedule appointments
- Prepare estimates and provide services
- Improve website performance and support marketing efforts
- Maintain internal business records
Third-party tools and services
Our website may use third-party services including analytics tools, CRM systems, advertising platforms, scheduling tools, financing providers, and embedded media. These third parties may collect or process information according to their own privacy policy and terms.
Thrush & Son®, LLC is not responsible for third-party privacy practices.
Under this privacy policy, we do not sell, rent or trade your personal information. Mobile numbers and text message consent are never shared with third parties or affiliates for their marketing or promotional purposes.
Text, phone and email, on your terms
How our privacy policy handles calls, texts and email, and how to stop them any time.
Your consent
By submitting your contact information, you authorize Thrush & Son®, LLC to contact you by phone, email, or text message regarding your inquiry, project, estimate, appointment, or related services.
Rates and frequency
Message and data rates may apply. Message frequency may vary. Consent to receive marketing communications is not required as a condition of purchase.
Opting out
You may opt out at any time by replying STOP to text messages or using unsubscribe options in email communications. Any of these replies works:
- STOP
- STOPALL
- UNSUBSCRIBE
- CANCEL
- END
- QUIT
You’ll get a text confirming you’ve been unsubscribed. Reply START to resubscribe. You can also opt out by telling us on a call or by contacting our office, and for help, call (937) 833-5136. Calls to our office, including those answered by Michelle, our call agent, may be recorded for quality and training purposes. Text message opt-in data and consent will not be shared with any third parties, as this privacy policy states above.
Nine things this privacy policy makes clear
Confidentiality, estimates, financing, security and the rest, one card at a time.
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Confidentiality and NDA disclaimer
Submitting information through this website does not create a confidential or non-disclosure agreement. Do not submit sensitive or proprietary information unless a written agreement has been executed. Any information submitted prior to a signed agreement may be used for evaluation, communication, and standard business operations.
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Estimates, pricing and project information
All information on this website is for general informational purposes only and does not constitute a binding estimate or contract. Pricing, timelines, and project details are subject to change based on inspection, materials, labor, and final written agreements.
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Financing and insurance disclaimer
Financing options are subject to approval by third-party lenders. Thrush & Son®, LLC does not guarantee financing terms or approval. We are not an insurance provider or public adjuster and do not determine claim outcomes or coverage decisions.
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Security and data protection
We take reasonable steps to protect submitted information; however, no method of transmission is completely secure. By using this website, you acknowledge the inherent risks of online communication. For data privacy best practices, see the Federal Trade Commission (FTC) and the National Institute of Standards and Technology (NIST).
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Website use and accuracy
All website content is provided for informational purposes only. Thrush & Son®, LLC does not guarantee completeness, accuracy, or availability of content and reserves the right to update or modify information at any time.
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Intellectual property and content protection
All content on this website, including images, logos, graphics, text, videos, and design elements, is owned by Thrush & Son®, LLC or used under proper licensing. Unauthorized use, reproduction, or distribution is strictly prohibited. Certain materials may be owned by manufacturers or third parties and used with permission. All trademarks and content remain the property of their respective owners.
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Limitation of liability
Thrush & Son®, LLC is not liable for any damages arising from use of this website, reliance on its content, or interactions with third-party services.
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External links
This website may contain links to third-party websites. Thrush & Son®, LLC is not responsible for the content or practices of those sites. Their own privacy policy, not ours, applies there.
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Policy updates
We may update this privacy policy at any time. Continued use of the website constitutes acceptance of any changes. The date at the top of this page shows when it last changed.
A website that works for every visitor
If something on this site is hard to use, we want to hear about it.
Accessibility statement
Thrush & Son®, LLC is committed to making our website accessible and usable for all visitors, including individuals with disabilities. We strive to follow generally recognized accessibility standards, including the Web Content Accessibility Guidelines (WCAG), to improve the user experience for everyone.
We are continuously working to enhance accessibility by improving navigation, readability, compatibility with assistive technologies, and overall usability across our website.
If you experience any difficulty accessing content, features, or functionality on this website, please contact us directly so we can assist you and work to address the issue.
Questions about this privacy policy?
Thrush & Son®, LLC115 Jefferson St., PO Box 346
Brookville, OH 45309
Phone: (937) 833-5136
Office hours are Monday through Thursday, 9 to 4, and Friday, 9 to 2. You can also reach us through our contact page.
To learn more about how we protect your home and investment, visit our roofing services, financing options, or The Home Improvement Minute blog.
By submitting a form on this website, you agree to be contacted by Thrush & Son®, LLC via phone, email, or text message regarding your inquiry, services, or promotions. Message and data rates may apply. Reply STOP to opt out.
